Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details.
Please note that during high-demand periods (such as sales or holidays), processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery time:
- All destinations: 7–15 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply once the shipment reaches your destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Shipping Delays
We are not responsible for delays caused by:
- Courier services
- Customs clearance processes
- Incorrect or incomplete shipping information
- Events beyond our control (e.g., strikes, natural disasters)
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Once your order has been shipped and handed over to the carrier, we are not responsible for lost or stolen packages.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.
Contact
For any shipping-related questions, please contact us at:
miraeclostudio@gmail.com